Refund Policy

1. Automatic refunds to your balance

All 4SNS PLUS refunds return to your account balance. Once an order's result is final, the server calculates the amount and adds it to your balance right away, and records it so the same amount is never returned twice. You can use the refunded amount on another order immediately.

• Canceled: the service could not process the order and nothing was delivered. The full amount paid returns to your balance.
• Not started: the order was not passed on or was refused. The full amount paid returns to your balance.
• Partial: only part of the order was delivered. The amount for the undelivered quantity returns to your balance.
• Completed: the full quantity ordered was delivered, so no refund applies. If the count drops, please use a refill.

You can see refunds on the order details and in the balance history in your dashboard. To make sure nothing is missed, the server rechecks refunds for finished orders every few minutes.

2. Orders being checked

Orders whose handoff result cannot be confirmed right away are shown as "Being checked". These orders are not sent again. An operator confirms whether they were passed on, then either continues the order or cancels it and returns the full amount to your balance.

3. Refills

Services with a refill period (the Refill column in the price list, for example 30 days) are topped back up when the count drops. Request a refill on the order details screen or with the API refill action within the refill period, counted from when the order ended as Completed or Partial.

• Each order can have one open refill request.
• Requests need 24 hours between them.
• Services without refill cost less and do not take refill requests. If you need the numbers to hold, choose a service with a refill period.

4. Order cancellation

Delivery starts the moment an order is placed, so orders cannot be canceled from the website. Please check your link and quantity carefully before ordering. If a service cannot process an order, it is canceled automatically and the full amount returns to your balance.

5. Top ups

Deposits are added to your balance after they are confirmed on the network and checked by an operator. Your topped up balance is a prepaid amount for ordering every 4SNS PLUS service.

Your first top up of $40 or more comes with a bonus: $40 +10%, $100 +20%, $200 +25%, $300 +30%, $500 +35%. It is given once per account, added when that top up is credited to your balance and appears as a separate "Top up bonus" line in your balance history. Bonus balance is used for orders the same way, and refunds for those orders also return to your balance.

• Deposits sent with a different amount than shown, or after the request expired, are processed after an operator verifies the amount received.
• Deposits sent on other networks or in other coins cannot be verified.
• If a deposit has not been credited, contact Support in your dashboard with the top up code and transaction hash. Payment questions about your first top up can be sent even before your first top up is credited.